frequently asked questions
Room rates include: parking and garage, still and sparkling water (0.5 l) in the minibar, Wi-Fi internet access throughout the building, taxes (excluding the local tourist tax) and service charges.
Yes, we accept all major credit cards: Visa, MasterCard, Maestro, CartaSì, American Express and Diners.
Your booking is completely secure, as all personal data is encrypted and treated confidentially. Your credit card details (number and expiry date) are required as a guarantee: the hotel reserves the right to check the validity of your credit card prior to arrival, requesting authorisation from the relevant card issuer for an amount equal to the charge applicable in the event of a no-show or late cancellation. Bookings received with incorrect, missing or invalid credit card details are not considered confirmed – and therefore not guaranteed.
The room is available from 2.00 pm on the day of arrival and must be vacated by 12.00 noon on the day of departure.
An Early Check-in service is available, allowing you to access your room before 2.00 pm for an additional charge of €15.00, subject to availability.
Should you have any specific requirements, please do not hesitate to contact our staff in advance; they will be happy to assist you.
A large car park and an underground garage are available for the exclusive use of our guests, completely free of charge.
There are two rooms suitable for guests with disabilities, located on the ground floor of the modern building. Our staff are on hand to help with any specific requirements.
Breakfast, which can be booked online or directly at the hotel, is served from 4.30 am to 10.00 am in the Giotto Room.
For those with specific dietary requirements, gluten-free and organic products are available.
Wi-Fi is available throughout the building and in all rooms. The hotel’s Wi-Fi is free for all hotel guests.
Small and medium-sized pets are welcome, at no extra cost. Our staff are on hand to help with any specific requirements.
Yes, we have a laundry service. Our staff are on hand to help with any specific requirements.
